PECB ISO/IEC 20000 Lead Auditor - Principal Auditor
The ISO/IEC 20000 Lead Auditor training is designed for professionals aiming to become experts in IT service management according to international standards. Throughout this training, you will acquire the skills needed to conduct compliance and continuous improvement audits in the field of IT service management.
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- Duration : 5 Days
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About The Course PECB ISO/IEC 20000 Lead Auditor
The ISO/IEC 20000 Lead Auditor training is a comprehensive program aimed at educating professionals in the field of IT service management and international standards. During this training, you will develop the skills required to conduct compliance and continuous improvement audits in the realm of IT service management, in accordance with the ISO/IEC 20000 standard.
By taking the ISO 20000 Lead Auditor training, you will achieve the following objectives:
Acquire an in-depth understanding of the fundamental principles of an IT Service Management System (ITSMS) in accordance with the ISO 20000 standard.
Describe the relationships between ISO/IEC 20000-1:2018 and ISO/IEC 20000-2:2019 standards, as well as other relevant regulations.
Master the various stages of auditing the management system in accordance with ISO 19011, including audit planning, execution, report writing, and audit follow-up.
Be able to conduct a high-quality audit and manage an audit team effectively.
Describe the requirements of ISO/IEC 20000-1:2018 in the context of an ITSMS audit.
Successfully pass the ISO 20000 Lead Auditor exam and obtain the PECB Certified ISO/IEC 20000 Lead Auditor certification.
Prerequisites
To enroll in the PECB ISO/IEC 20000 Lead Auditor training, it is recommended to have a basic knowledge of IT service management systems and an understanding of auditing principles. Prior experience in auditing or IT service management is also desirable to fully benefit from the training.
Who Should Attend This Course?
The ISO/IEC 20000 Lead Auditor training is designed to educate potential auditors on conducting audits of an organization's service management system (SMS) in accordance with the ISO/IEC 20000 standard.
This training is suitable for:
Aspiring Auditors: Individuals aspiring to become certified SMS auditors and conduct internal and external audits in accordance with ISO/IEC 20000.
IT Service Managers: Professionals already involved in IT service management who want to understand audit criteria and how to prepare their organization for external audits.
IT Consultants: Professionals assisting organizations in establishing, improving, or maintaining an SMS in accordance with ISO/IEC 20000.
Auditors of Other Standards: Those trained in other ISO standards who wish to diversify their audit skills to cover service management systems.
IT Executives and Leaders: Individuals involved in the strategic direction of IT services, aiming to ensure the quality, consistency, and efficiency of the services provided.
Course Program
Day 1: Introduction to the Service Management System (SMS) and ISO 20000 Standards
- Overview of relevant standards and regulations.
- ISO 20000 certification process.
- Understanding the fundamental principles of service management.
- Definition and key concepts of a Service Management System (SMS).
- Exploration of clauses 4 to 10 of ISO 20000-1:2018.
Day 2: Planning and initiation of the audit
- Audit concepts and fundamentals.
- Evidence- and risk-based audit approach.
- Audit planning and initiation.
- Meeting and on-site audit processes.
Day 3: Conducting the audit
- Establishment of audit program objectives.
- Document review, information collection, and validation.
- Communication within the audit team.
- Audit procedures.
- Drafting audit test plans, findings, and non-conformity reports.
Days 4 & 5: Closure and continuous audit follow-up
- Audit documentation and quality control.
- Audit closure.
- Evaluation of action plans by the auditor.
- Benefits of the initial audit.
- Management of an internal audit program.
- Auditor competency assessment.
Final half-day: ISO 20000 Lead Auditor certification exam (duration: 3 hours).
Please note that the PECB ISO/IEC 20000 Lead Auditor course material is available only in English.
Why Choose Our Course?
By choosing BCloud for your training, you will benefit from the following advantages:
Skills Enhancement: The ISO/IEC 20000 Lead Auditor training will enable you to develop specialized skills in the field of service management systems auditing. You will gain in-depth knowledge of standards and audit processes, enhancing your professional expertise.
Professional Recognition: Obtaining the ISO/IEC 20000 Lead Auditor certification will position you as an expert in service management. This certification is widely recognized and respected in the industry, enhancing your credibility and professional opportunities.
Career Opportunities: As a certified ISO/IEC 20000 Lead Auditor, you can access leadership roles in service management. Opportunities may include working as an internal or external auditor, consultant, or compliance manager.
Regulatory Compliance: The ISO/IEC 20000 Lead Auditor training will deepen your understanding of regulations and requirements related to service management. This knowledge will help ensure your organization's compliance with international standards and meet the expectations of clients and stakeholders.
Organizational Performance Improvement: Mastering the principles and processes of ISO/IEC 20000 allows you to audit and improve your organization's service management systems. This can contribute to enhancing service quality, optimizing processes, and increasing customer satisfaction.
Networking and Best Practice Sharing: The ISO/IEC 20000 Lead Auditor training provides opportunities to connect with other professionals in the field, exchange ideas and best practices, and expand your professional network.
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What Our Customers Say
With the ISO/IEC 20000 Lead Auditor training, I was able to acquire the skills necessary to become a certified service management auditor. The training was comprehensive and well structured, covering all aspects of ISO/IEC 20000. The trainers were highly qualified and experienced, providing relevant real-world examples and case studies. I particularly enjoyed the practical exercises and audit simulations, which allowed me to put my newly acquired knowledge into practice. I highly recommend this training to anyone who wants to develop their service management expertise and obtain ISO/IEC 20000 Lead Auditor certification.