PECB ISO/IEC 20000 Foundation - IT Service Management

The ISO/IEC 20000 Foundation training is designed to provide you with a comprehensive understanding of IT service management according to the ISO/IEC 20000 standard. Throughout this comprehensive training, you will explore key principles, fundamental concepts, and best practices in IT service management.

Upon completion of the ISO 20000 Foundation training, you will be able to achieve the following objectives:

1. Acquire in-depth knowledge of the components and functioning of an Information Technology (IT) service management system and its key processes.
2. Understand the interconnections between the ISO/IEC 20000 standard and other related standards, recognizing synergies and complementarities between them.
3. Master clauses 7 to 10 of the ISO/IEC 20000-1:2018 standard, understanding their specific requirements and practical application.
4. Familiarize yourself with tools and methods used to effectively implement and manage an Information Technology Service Management System (ITSMS).
5. Successfully pass the ISO 20000 Foundation exam and obtain the "PECB Certified ISO/IEC 20000 Foundation" certification, attesting to your expertise and in-depth understanding of the ISO/IEC 20000 standard.