Personal Data Protection Policy

When you use our live chat service on the website www.bcloud.org to ask specific questions about our training programs, we may collect personal data such as your name, email address, and other relevant information that you choose to share during the conversation. This data helps us understand your needs, provide you with accurate responses, and improve the quality of our online support.
We emphasize that all information collected during these exchanges is treated confidentially and securely, in accordance with our Personal Data Protection Policy. This data will not be used for purposes other than those explicitly mentioned, and we are committed to respecting your privacy throughout this process. Should significant changes be made to our policy, we will inform you transparently and, if necessary, seek your consent.

When you apply for a mentoring position at BCloud, we collect personal data such as your name, email address, phone number, CV, an official identification document (passport, ID card, driver's license), a criminal record extract, a biography or a link to your LinkedIn page, and your highest obtained degree. This information is necessary to assess your eligibility as a mentor and to meet our legal obligations.
We commit to handling this data with the utmost care and securing it in accordance with our Personal Data Protection Policy. This information will only be used in the context of the mentor selection process and will be kept confidential. In case of significant changes to our policy or the need to collect additional information, we will inform you transparently and seek your consent if necessary.

Analysis of site usage trends and improvement of user experience: BCloud may collect data on how users interact with the site, such as the most visited pages, average browsing duration, most used features, etc. This information may be used to analyze usage trends, understand user preferences, and improve the ergonomics and user-friendliness of the site. This could include the use of non-consent-requiring cookies to collect this data anonymously.
It is important to note that, in accordance with BCloud's Personal Data Protection Policy, this data would be processed securely and confidentially, and the legitimate interests of the company would be balanced with respect for users' rights and privacy. Users would also have the option to manage their cookie preferences and refuse those that are not strictly necessary.

When you access our site, we use cookies to enhance your browsing experience. Cookies are small text files that are stored on your computer and help us personalize your journey on the site. We use cookies for the following purposes:

• Cookies strictly necessary for the operation of the site: These cookies are essential for you to use the main features of our site. Without these cookies, some parts of the site would not function properly.
• Analytical cookies: We use cookies to collect information on how users interact with our site, such as the number of pages visited, time spent on the site, and most popular pages. This data helps us continually improve our site to better meet the needs of users.
• Functional cookies: These cookies allow us to remember your preferences, like the language you have chosen, to enhance your browsing experience. They may also be used to provide you with improved and more personalized features.
• Targeting cookies: We may use third-party cookies, such as those from Google Analytics, to track visitor activity on our site and customize the offers presented to you. These cookies may be linked to services provided by third parties, such as 'Like' or 'Share' buttons.

We handle your personal data with the utmost care and do not sell or rent your information to third parties for marketing purposes. However, to ensure the proper functioning of our services, we may share some of your data with third parties in the following cases:

• Express request from you: If you choose to use social network authentication methods to integrate information from your account on our site, we may share data with these social networks according to your request.
• Improvement and optimization of the site: We work in collaboration with search engine providers and analytical solutions to constantly improve our site. These partners may have access to aggregated and anonymized data to evaluate the use of the site and help us optimize it.
• Legal obligations and emergency situations: We may be required to disclose your personal data in the case of a legal obligation, court order, subpoena, or to respond to similar government or judicial requests. This disclosure could also occur in the context of an emergency involving public health or the physical integrity of a person.
• Acquisition or transfer of assets: If BCloud or a portion of its assets is acquired by a third party, the personal data we hold may be transferred to the new owner as part of the transaction.
• Business partners: We may aggregate data to share with our business partners. These aggregated information will not allow you to be personally identified.
• International data transfer: Your data may be transferred outside the European Union, notably to the United States. We have implemented specific contracts and standard contractual clauses to frame and secure these transfers.

BCloud places great importance on the security of the personal data collected. To ensure the confidentiality, integrity, and availability of this data, we implement recognized technological and organizational security measures.
These measures aim to prevent any loss, misappropriation, consultation, modification, or unauthorized disclosure of data. They are designed to meet the highest security standards and ensure optimal protection against unauthorized access. However, it is important to note that the security of personal data also depends on the users.
As a member of BCloud, you are committed to maintaining the confidentiality of your username and password. It is crucial not to share your account with other people. If you notice unauthorized use of your account, you are required to report this situation to BCloud as soon as you become aware of it.
This collaborative approach between BCloud and its users aims to enhance overall security and prevent unauthorized access to personal data. We emphasize the importance of vigilance and cooperation of all members to maintain a secure online environment.

Personal data provided by BCloud users is subject to strict management regarding retention. The retention period varies depending on the purposes for which the data was collected, and it is determined in compliance with legal requirements. Here are some examples of retention periods for different purposes:

• Management of applications for training requests: Data will be retained for a period of 2 years from the date of the request.
• Management of billing and analysis of sessions followed by students: Relevant information will be retained for 10 years from the end of the current fiscal year.
• Administrative and educational management of students: Student records, including registration files for the jury and project validation, will be retained for 5 years after the student's departure.
• Management of relations between BCloud and Users with a personal account: The retention period depends on the contractual relationship and is 2 years from suspension in case of account suspension or blocking.
• Management of project validations, certificates, and diplomas: This information will be retained for a period of 50 years. Management of requests to exercise rights: Data will be retained for 6 years.
• Commercial prospecting and surveys: Data associated with these activities will be retained for 3 years from the last contact or until consent is withdrawn.
• Management of cookies subject to consent: The retention period is 13 months or until consent is withdrawn.

Our commitment to making education accessible to all includes considering the protection of minors. It is possible that minors access our site to seek information. However, our site does not allow the registration, collection, or storage of information related to any person under the age of 15.
We emphasize the importance for parents or legal guardians to read this Personal Data Protection Policy carefully to ensure a complete understanding of data collection and processing practices. If, as a minor, you have already given your consent for the collection of your personal data, be aware that this data has been collected in accordance with our policies.
However, we respect the right to be forgotten, which means that if, at any time, you no longer wish for the data concerning you to be present in our databases, you have the right to exercise this choice. You can contact our customer service or use the functionalities provided for this purpose on our site to request the deletion of your personal data. We make every effort to ensure the protection and confidentiality of user information, particularly that of minors, in accordance with current regulations.

When you interact with our services using features related to social networks, this may result in the collection and exchange of certain data between these social networks and BCloud.
It is important to note that we are not responsible for how social networks use your data for their own purposes. You have the ability to configure and control directly on social network platforms the access and privacy of your data.
As part of our commitment to providing employment opportunities to our students, we make available to them a platform called 'Workplace', provided by LinkedIn. This platform allows our students to share information to facilitate their job search. It is important to note that comments on Workplace remain the property of BCloud. We have the ability to modify, delete, or export them at any time, thus ensuring appropriate control and management of content on the platform.

In accordance with current regulations, Users of our site have the following rights:

• Right of access: You have the right to request access to the personal data that BCloud holds about you.
• Right to rectification: If the personal data that we hold about you is inaccurate or incomplete, you have the right to request its correction or update.
• Right to erasure: You have the right to request the deletion of your personal data in the following cases:
  • The data is no longer necessary for the purposes for which it was collected.
  • You withdraw your consent (in cases where processing is based on consent).
  • You object to the processing and there are no overriding legitimate grounds for the processing.
  • The data has been unlawfully processed.
• Right to restriction of processing: You have the right to obtain restriction of processing in certain circumstances, for example, if you contest the accuracy of the data or if the processing is unlawful.
• Right to data portability: You have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, and have the right to transmit it to another data controller.
• Right to object: You have the right to object to the processing of your personal data for reasons relating to your particular situation, unless BCloud demonstrates compelling legitimate grounds for the processing that override your interests, rights and freedoms, or for the establishment, exercise or defense of legal claims.
• Right to set post-mortem directives: You have the right to set specific directives regarding the retention, erasure, and communication of your data after your death.

If you have questions, complaints, or if you wish to share recommendations or feedback to improve our Personal Data Protection Policy, please do not hesitate to contact us. You can send an email to the address [email protected] or send a letter to the following address:Plateau 301, 3rd floor, Technopark Bd Dammam, Casablanca 20153, Morocco.We are here to help and will take into account all your concerns to continuously improve our commitment to the protection of personal data.