PECB ISO/IEC 20000 Lead Auditor - Principal Auditor
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PECB ISO/IEC 20000 Lead Auditor - Principal Auditor

PECB ISO/IEC 20000 Lead Auditor - Principal Auditor

PECB ISO/IEC 20000 Lead Auditor - Principal Auditor
The ISO/IEC 20000 Lead Auditor training is designed for professionals aiming to become experts in IT service management according to international standards. Throughout this training, you will acquire the skills needed to conduct compliance and continuous improvement audits in the field of IT service management.
4.9
(52 Reviews)
  • Reference : 1311
  • Next session : May 5, 2026
  • Duration : 5 Days
  • location : Hybride - Casablanca
  • Visitors : 3548
PECB ISO/IEC 20000 Lead Auditor - Principal Auditor
12900 DH
Next session
May 5, 2026 — Hybride - Casablanca
This course includes:
Exam fees included
12900 DH
Next session
May 5, 2026 — Hybride - Casablanca
This course includes:
Exam fees included

What you will learn

  • Understand the fundamental concepts and essential vocabulary of the domain
  • Apply the methods and tools taught in concrete professional contexts
  • Develop recognised expertise that can be valued in the job market
  • Prepare for and pass the certification exam associated with this training
  • Strengthen your professional network and share sector best practices
  • Immediately implement the training outcomes in your organisation

About this course

Principal Auditor

5days

Total duration

4.9/5

Average rating

52reviews

Verified reviews

The ISO/IEC 20000 Lead Auditor training is a comprehensive program aimed at educating professionals in the field of IT service management and international standards. During this training, you will develop the skills required to conduct compliance and continuous improvement audits in the realm of IT service management, in accordance with the ISO/IEC 20000 standard.

By taking the ISO 20000 Lead Auditor training, you will achieve the following objectives:

Acquire an in-depth understanding of the fundamental principles of an IT Service Management System (ITSMS) in accordance with the ISO 20000 standard.

Describe the relationships between ISO/IEC 20000-1:2018 and ISO/IEC 20000-2:2019 standards, as well as other relevant regulations.

Master the various stages of auditing the management system in accordance with ISO 19011, including audit planning, execution, report writing, and audit follow-up.

Be able to conduct a high-quality audit and manage an audit team effectively.

Describe the requirements of ISO/IEC 20000-1:2018 in the context of an ITSMS audit.

Successfully pass the ISO 20000 Lead Auditor exam and obtain the PECB Certified ISO/IEC 20000 Lead Auditor certification.

Who is this course for?

Target profiles and expected levels

Active IT professionals looking to acquire new certified skills

Managers looking to better understand the technical challenges of their domain

Consultants looking to enrich their service offering with new expertise

Students and young professionals looking to stand out in the job market

Anyone in a career change or looking to deepen their knowledge in the domain

Teams looking to benefit from collective training to harmonise practices

Course Program

Introduction to the Service Management System (SMS) and ISO 20000 Standards

1 modules
  • 01
    Introduction to the Service Management System (SMS) and ISO 20000 StandardsOverview of relevant standards and regulations. ISO 20000 certification process. Understanding the fundamental principles of service management. Definition and key concepts of a Service Management System (SMS). Exploration of clauses 4 to 10 of ISO 20000-1:2018.

Why Choose Our Course?

What sets us apart from other training centers

Training delivered by experienced and certified trainers in their domain

Structured educational programme combining theory, practice and case studies

High satisfaction rate and proven results with our learners

Comprehensive training materials provided to support your learning

Flexibility in training modalities to adapt to your constraints

Recognised certification enhancing your profile with recruiters

Our Next Sessions

Choose the date that suits you — registration open

Next session
5
May
Hybride - Casablanca
Scheduled session
12900 DH
12
May
Hybride - Casablanca
Confirmed session
12400 DH
1
June
Hybride - Rabat
Full session
12500 DH
10
June
Hybride - Casablanca
Full session
12500 DH
19
June
Hybride - Rabat
Full session
11700 DH
9
July
Hybride - Casablanca
Full session
12900 DH
21
July
Hybride - Casablanca
Full session
12300 DH
7
August
Hybride - Casablanca
Confirmed session
11800 DH
24
September
Hybride - Rabat
Full session
11200 DH
2
October
Hybride - Casablanca
Scheduled session
11100 DH
9
October
Hybride - Casablanca
Confirmed session
12700 DH
19
October
Hybride - Casablanca
Confirmed session
11900 DH
26
October
Hybride - Rabat
Full session
12000 DH
3
November
Hybride - Rabat
Scheduled session
11900 DH
10
November
Hybride - Rabat
Full session
11600 DH
20
November
Hybride - Rabat
Scheduled session
12300 DH
21
December
Hybride - Rabat
Scheduled session
11100 DH
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What our learners say

4.9
★★★★★
Based on 52 reviews
5
94%
4
6%
3
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2
0%
1
0%
Filter:
A
Ahmed Ben hammida
★★★★★

With the ISO/IEC 20000 Lead Auditor training, I was able to acquire the skills necessary to become a certified service management auditor. The training was comprehensive and well structured, covering all aspects of ISO/IEC 20000. The trainers were highly qualified and experienced, providing relevant real-world examples and case studies. I particularly enjoyed the practical exercises and audit simulations, which allowed me to put my newly acquired knowledge into practice. I highly recommend this training to anyone who wants to develop their service management expertise and obtain ISO/IEC 20000 Lead Auditor certification.

Verified
S
Salma Harrak
★★★★★

Excellente formation ISO/IEC 20000 Lead Auditor. Le contenu est tres riche et les formateurs sont competents et disponibles.

Verified
L
Laila Benkiran
★★★★★

J'ai beaucoup appris durant cette formation ISO/IEC 20000 Lead Auditor. Les exercices pratiques sont pertinents et tres bien construits.

Verified
H
Hanae Essaidi
★★★★★

Formation ISO/IEC 20000 Lead Auditor de grande qualite. Le programme est bien structure et couvre tous les concepts essentiels.

Verified
C
Chaymae Cherkaoui
★★★★★

Tres satisfait de cette formation ISO/IEC 20000 Lead Auditor chez BCloud. Les supports pedagogiques sont complets et actualises.

Verified
M
Mehdi Sefrioui
★★★★★

Grace a la formation ISO/IEC 20000 Lead Auditor, j'ai pu renforcer mes competences professionnelles de maniere significative tres rapidement.

Verified
12900 DH
Next session
May 5, 2026 — Hybride - Casablanca
This course includes:
Exam fees included
12900 DH
PECB ISO/IEC 20000 Lead Auditor - Principal Auditor
★★★★★4.9 (52 Reviews)
12900 DH