ITIL® 4 Foundation + Retake


The ITIL 4 Foundation + Retake exam is an assessment that validates the understanding of fundamental IT Service Management (ITSM) concepts based on the ITIL 4 framework. It is designed for IT professionals who want to gain a basic understanding of ITIL best practices and offers a second attempt in case of initial failure. This certification provides an essential foundation for those who want to advance in the ITSM field.
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Home Exams IT Service Management ITIL® 4 Foundation + Retake

About This Certification

The ITIL® 4 + Retake exam is a comprehensive assessment that measures IT professionals' understanding of IT service management according to the ITIL® 4 framework. Here is a detailed description of this exam:

  1. Exam Objective:

The primary objective of the ITIL® 4 + Retake exam is to certify candidates' understanding of the principles, concepts, and best practices of IT service management according to the latest version of the ITIL framework, ITIL® 4. It covers the entire IT service lifecycle, from strategy to design, transition, operation, and continual improvement.

  1. Exam Content:

The exam consists of questions that cover key concepts of ITIL® 4, including the four dimensions of service management, the components of the service value system, service management practices, and roles and responsibilities within an IT service organization.

  1. ITIL® 4 Certification:

Passing the ITIL® 4 exam enables candidates to obtain the ITIL® 4 certification, demonstrating their expertise in IT service management according to the ITIL® 4 framework. This certification is widely recognized in the IT industry.

  1. Retake Option:

The "Retake" option is a notable feature of this exam. In case of failure on the first attempt, candidates have the opportunity to retake the exam at no additional cost. This option allows candidates to refine their knowledge and attempt to obtain the ITIL® 4 certification again.

  1. Benefits of ITIL® 4 Certification:

This certification offers many benefits to IT professionals, including:

  • Improved IT service management skills.
  • Better career opportunities in IT and service management.
  • Recognition by employers as a qualified IT service management professional.
  1. Exam Preparation:

To pass the ITIL® 4 + Retake exam, it is highly recommended to attend ITIL® 4 training and practice with exam preparation resources such as manuals, online courses, mock exams, and review sessions.

In summary, the ITIL® 4 + Retake exam is an essential assessment for IT professionals looking to validate their expertise in IT service management according to the ITIL® 4 framework. The ITIL® 4 certification is recognized in the IT sector, and the Retake option offers candidates a second chance to obtain this valuable certification.


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